John Deere's ultimate goal is to meet and surpass customer expectations while serving customers with disabilities. Comments on how well those expectations are being met are welcome and appreciated.
John Deere will let the public know what methods are available for giving feedback, which will include the ability of individuals to provide feedback in person, in writing, by telephone or through electronic text. If a method is not suitable, another method may be requested. All feedback will be reviewed for possible action that can be taken to improve our services. John Deere will keep any personal information provided as confidential as possible while attempting to respond effectively to the feedback.
Concerns and suggestions requiring a response will be addressed immediately, where possible. However, some issues may require more time to address, and must be reviewed for action, possibly at a higher level. Customers can expect an acknowledgement of or response to verbal/telephone feedback, or feedback left on a comment card, within 5 business days, or an acknowledgement of or response to mailed/e-mailed feedback within 15 business days of receipt of the feedback.If an issue cannot be responded to within these time frames, the acknowledgement given to the individual providing the feedback will indicate when the matter will be addressed and when the individual will be notified, and John Deere will follow up with any required action within the timeframe noted in the acknowledgement. John Deere will respond to feedback in a manner that takes into account an individual's disability as appropriate.