John Deere Financial has recently introduced a new SMS messaging feature to keep in contact with our customers. If you have any questions, please call us on 0800 445 648.

Financing FAQ

Phone messaging JD Financial

Get answers to frequently asked questions about John Deere Financial. If you don’t see your question here, email us and we will get back to you.

Contacting Us

I have a question about John Deere Financial products and services?

We look forward to hearing from you. You can email us or call on 0800 445 648

I am struggling with my repayments, what can I do?

We are here to help and can work with you if you are in financial hardship. Please complete the Assistance Request Form.

What are your hours of operation?

Weekdays from 8:00 a.m. to 4:30 p.m. Australian Eastern Standard Time.

Our Rates and Products

How do I get a quote for finance?

Finance quotes can be arranged through our local John Deere dealerships. Visit the Dealer Locator to find your nearest dealership details


Are your interest rates variable or fixed?

All our interest rates are fixed through the term of the loan, although the interest rate on offer at any given date may change from time to time.  We currently offer some very competitive fixed rate finance products. Have a look at our Financing Page or Offers and Discounts Page to help with more information.

How do I decide which finance product is suitable for me?

We recommend you seek independent professional advice in relation to any decision about the suitability of our products. John Deere Financial cannot provide you with financial advice.

Applying for Finance

Can I organise my financing directly through John Deere Financial?

Yes, you can apply directly with us through or browse our handy page on how to apply online with us

Additionally, like our equipment sales, financing can be arranged through our local John Deere dealerships. Visit the Dealer Locator to find your nearest dealership details.

Who can apply for finance?

We provide financial services to commercial borrowers who wish to purchase or lease new and used John Deere equipment. We do not offer consumer finance.

Which internet browser should I use for applying online?

  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
  • Safari

Equipment Servicing or Technical Support

Who should I contact for a servicing or technical support for with my equipment?

We recommend that you contact the dealer who sold you the equipment. Visit the Dealer Locator to find their contact details.

Finance Contract/Statements

Can I arrange for statements to be sent to me on a regular basis?

John Deere Financial does not automatically provide statements on a regular basis but they are available on request, email us or call on 0800 445 648 .

How do I obtain a copy of my contract or get a statement of my account?

We are happy to help, email us or call on 0800 445 648 . Please quote your contract or application number in the email form or have it ready for when you talk with a member of our friendly Customer Service team.

Repayments/Early Payout

How do I make repayments on my loan?

To make things easier, Direct Debit will be set up prior to the settlement of your contract.

Can I make payments with a credit card?

No, we cannot accept payments via a credit card.

May I change the repayment due date of my contract?

Yes! If your contract is up to date and the requested date is within the same calendar month. This request can be made in writing via email

Are there any charges associated with a change to the repayment due date?

There is no fee charged for this type of request, however, the variation may result in additional interest charges over the term of the loan.

Can I make additional payments to my loan?

Of course! Additional payments may be made at any time. However, unless otherwise formally requested, the scheduled payments will continue to be withdrawn on the nominated direct debit date.

How do I make additional payments?

Additional payments can be made by direct credit to our bank account. It will be necessary for you to identify your payment by recording your contract reference number. Please email us or call 0800 445 648 to get the necessary details.

Is there any impact in making additional payments?

As the interest on your loan is calculated on a daily balance outstanding, additional payments may result in interest savings over the term of the loan. However, we cannot provide financial advice or tell you what is best for you. You should seek independent professional advice before making any decision in relation to your finances.

I wish to arrange early repayment of my contract. Who do I contact for this?

A payout figure may be obtained at any time by contacting us via email or calling on 0800 445 648 . Please have your contract number ready.

Is there a penalty for early repayment?

No! There are no early termination fees or penalties if you pay out your contract early.

My payments are due on a seasonal/annual basis. Will I receive a reminder prior to the payment falling due?

You will get notification via mail prior to a seasonal payment coming due.

My loan has structured payments, will I be notified of when my repayment is due?

Yes! You will receive a welcome letter post settlement; this will include your repayment schedule.

How do I know when my final repayment is due?

You will get a letter sent approximately 30 days prior to the expiry of your contract. This letter will detail the final amount due and the expiry date.

My repayment falls on a weekend or public holiday, how will this affect my repayment Schedule?

We do not direct debit loan repayments on a weekend or public holiday, your repayment will be debited on the next business day.

Change of Details

I have changed my bank account; how do I update my direct debit arrangement?

You can email us or call on 0800 445 648 to arrange digital signature of our direct debit form.

I have recently moved. How do I change my address and contact details?

Email us or call on 0800 445 648 with your updated information. To make things faster, please include your contract number in your email or have it ready to quote over the phone.

How do I get a borrower's name removed from the contracts?

We will need written notification that is signed by all parties to assess this request so please email us or call on 0800 445 648 to get the process started. Having your contract number ready will help to speed things up.

Your Privacy

Can I provide authority for a third party to have access to my account details?

Yes! However, to protect your privacy though, this must be done in writing.

We cannot release your personal information to a third party without your authority in writing. Therefore, to enable your accountant, or any other third party to access your information, you must provide a signed letter to John Deere Financial, detailing which information may be divulged. If the third party is a personal contact (i.e., not an accountant or solicitor etc.) sufficient information should be provided on the letter to enable identification of the party. Such identifiers could include date of birth and address or a code word which is unique to the third party.

We recommend you call on 0800 445 648 for more information or email us to make this request.

How is my personal information kept secure?

We take your privacy very seriously. We have implemented security measures to ensure your personal data is kept secure. For more information on our policy, follow this link Privacy & Data | John Deere NZ.

What do I do If I receive an encrypted email from JDF?

To protect your privacy, emails that come from us will be encrypted. We do this to protect your information and prevent data breaches. To open and read the content on the email, please follow the verification steps to safely access our communication to you.

Equipment Insurance

Is it a requirement that the equipment be insured?

For your protection, it is a condition of the contract that comprehensive insurance be maintained over the equipment for the term of the contract.

What should I do if my equipment is damaged or destroyed and is subject to an insurance claim?

John Deere Financial will need to be informed by phone 0800 445 648 or via email at the earliest possible time following the incident. It will of course be necessary for you to contact your insurer to record the claim as well. In these instances, it is helpful if you have the following information available when contacting us:

  • The full details of the equipment including the serial number or an identifier.
  • Your contract reference number.
  • The name of your insurer and the policy number.
  • If possible, a contact name for your insurance assessor or the person handling your claim. An authority may be obtained from you to discuss the matter directly with the insurer if necessary.

Equipment Leasing

Is leasing available?

Yes, we offer a lease product that can be tailored to suit your requirements. Click here to find your closest dealer who can discuss our leasing products with you. 


I wish to pay out the residual value at the end of the lease. When will I be issued with my tax invoice?

The tax invoice will be issued 7 days after receipt of the payment.

As I am leasing the equipment, who is responsible for insuring the equipment?

The terms of your lease agreement confirm that it will be necessary for you to maintain comprehensive insurance over the equipment for the duration of the lease

Is there a benefit in making a payment on my lease in advance?

Decisions such as this should be discussed with your accountant.  We cannot provide financial advice or tell you what is best for you.  You should seek independent professional advice before making any decision in relation to your finances.