Get answers to frequently asked questions about John Deere Financial. If you don’t see your question here, email us and we will get back to you.
We are here to help and can work with you if you are in financial hardship. Please complete the Assistance Request Form.
Weekdays from 8:00 a.m. to 4:30 p.m. Australian Eastern Standard Time.
Finance quotes can be arranged through our local John Deere dealerships. Visit the Dealer Locator to find your nearest dealership details
All our interest rates are fixed through the term of the loan, although the interest rate on offer at any given date may change from time to time. We currently offer some very competitive fixed rate finance products. Have a look at our Financing Page or Offers and Discounts Page to help with more information.
We recommend you seek independent professional advice in relation to any decision about the suitability of our products. John Deere Financial cannot provide you with financial advice.
We provide financial services to commercial borrowers who wish to purchase or lease new and used John Deere equipment. We do not offer consumer finance.
We recommend that you contact the dealer who sold you the equipment. Visit the Dealer Locator to find their contact details.
John Deere Financial does not automatically provide statements on a regular basis but they are available on request, email us or call on 0800 445 648 .
We are happy to help, email us or call on 0800 445 648 . Please quote your contract or application number in the email form or have it ready for when you talk with a member of our friendly Customer Service team.
To make things easier, Direct Debit will be set up prior to the settlement of your contract.
No, we cannot accept payments via a credit card.
Yes! If your contract is up to date and the requested date is within the same calendar month. This request can be made in writing via email
There is no fee charged for this type of request, however, the variation may result in additional interest charges over the term of the loan.
Of course! Additional payments may be made at any time. However, unless otherwise formally requested, the scheduled payments will continue to be withdrawn on the nominated direct debit date.
Additional payments can be made by direct credit to our bank account. It will be necessary for you to identify your payment by recording your contract reference number. Please email us or call 0800 445 648 to get the necessary details.
As the interest on your loan is calculated on a daily balance outstanding, additional payments may result in interest savings over the term of the loan. However, we cannot provide financial advice or tell you what is best for you. You should seek independent professional advice before making any decision in relation to your finances.
A payout figure may be obtained at any time by contacting us via email or calling on 0800 445 648 . Please have your contract number ready.
No! There are no early termination fees or penalties if you pay out your contract early.
You will get notification via mail prior to a seasonal payment coming due.
Yes! You will receive a welcome letter post settlement; this will include your repayment schedule.
You will get a letter sent approximately 30 days prior to the expiry of your contract. This letter will detail the final amount due and the expiry date.
We do not direct debit loan repayments on a weekend or public holiday, your repayment will be debited on the next business day.
You can email us or call on 0800 445 648 to arrange digital signature of our direct debit form.
Email us or call on 0800 445 648 with your updated information. To make things faster, please include your contract number in your email or have it ready to quote over the phone.
We will need written notification that is signed by all parties to assess this request so please email us or call on 0800 445 648 to get the process started. Having your contract number ready will help to speed things up.
Yes! However, to protect your privacy though, this must be done in writing.
We cannot release your personal information to a third party without your authority in writing. Therefore, to enable your accountant, or any other third party to access your information, you must provide a signed letter to John Deere Financial, detailing which information may be divulged. If the third party is a personal contact (i.e., not an accountant or solicitor etc.) sufficient information should be provided on the letter to enable identification of the party. Such identifiers could include date of birth and address or a code word which is unique to the third party.
We recommend you call on 0800 445 648 for more information or email us to make this request.
We take your privacy very seriously. We have implemented security measures to ensure your personal data is kept secure. For more information on our policy, follow this link Privacy & Data | John Deere NZ.
To protect your privacy, emails that come from us will be encrypted. We do this to protect your information and prevent data breaches. To open and read the content on the email, please follow the verification steps to safely access our communication to you.
For your protection, it is a condition of the contract that comprehensive insurance be maintained over the equipment for the term of the contract.
John Deere Financial will need to be informed by phone 0800 445 648 or via email at the earliest possible time following the incident. It will of course be necessary for you to contact your insurer to record the claim as well. In these instances, it is helpful if you have the following information available when contacting us:
Yes, we offer a lease product that can be tailored to suit your requirements. Click here to find your closest dealer who can discuss our leasing products with you.
The tax invoice will be issued 7 days after receipt of the payment.
The terms of your lease agreement confirm that it will be necessary for you to maintain comprehensive insurance over the equipment for the duration of the lease
Decisions such as this should be discussed with your accountant. We cannot provide financial advice or tell you what is best for you. You should seek independent professional advice before making any decision in relation to your finances.