Connected Support is transforming the forestry industry by providing essential remote troubleshooting capabilities that help minimise downtime and maximise productivity. With real-time access to machine diagnostics and performance data, our expert technicians can quickly identify and resolve issues without the need for an on-site visit. Particularly useful when your operations are often in remote and far-away locations.
JDLink
JDLink connectivity is the backbone of John Deere Connected Support, empowering customers with real-time access to critical machine data and diagnostics. This advanced telematics system seamlessly links your equipment to our support team, enabling proactive monitoring and remote troubleshooting to address potential issues before they lead to costly downtime.
Dealer Machine Monitoring
At your dealership, our machine monitoring specialists leverage advanced telematics and alert management tools specifically designed for forestry operations. By filtering and analysing the JDLink data generated by your machines, they can rapidly identify critical issues and respond proactively—often before you even realize there's a problem, allowing you to focus on maximising productivity in the field.
Expert Alerts
Our central Machine Health Monitoring Centre processes data from thousands of connected machines to enhance John Deere Connected Support. Our expert analysts identify trends and root causes within this data, allowing us to develop advanced preventative maintenance and repair protocols known as Expert Alerts. These timely alerts are sent to dealers, ensuring they can deliver faster and more accurate machine health solutions, keeping your equipment running smoothly and efficiently in the field.
Remote Diagnostics
With Remote Diagnostics, your dealer can access and reset diagnostic trouble codes and monitor performance readings without needing to visit the job site, saving you both time and money on technician travel costs. Additionally, machine software updates can be performed remotely, enhancing operational efficiency. This capability not only increases your equipment's uptime but also reduces overall maintenance costs, allowing you to focus on your work without unnecessary interruptions. Experience the convenience and efficiency as part of John Deere Connected Support.