Service Advisor™ Remote

Resolve faults more efficiently.

With Service Advisor™ Remote your dealer can remotely analyse in real time Diagnostic Trouble Codes (DTC) to isolate potential issues with the connected machine. Once the potential cause of the fault has been identified, your dealer can send the right technician and equipment direct to your machine. Crucially, they’ll be equipped with the right parts and tools to complete the repair in the shortest possible time, and when it’s convenient for you so your productivity doesn’t suffer.

With Remote Programming, certain technical problems which used to leave you with a machine down situation can now be solved remotely via your machines JDLink™ telematics connection. Machine updates can now be pushed to your machine remotely, to resolve problems or enable enhancements.

Benefits

Your dealer can analyse real-time data and DTCs (Diagnostic Trouble Codes) ensuring they’re better prepared for a service call to maximise uptime and keep the operator running

Remote Machine Recording on specific machines enables analysis of machines over a period of time while the machine is in operation, assisting with the diagnosis of intermittent issues

In some cases, technicians can use the information obtained from DTCs to remedy without the need for a service visit to machine. This is possible by interacting directly with the operator in the cab through tools such as Remote Display Access™ (RDA), viewing and resetting DTCs and facilitating software upgrades remotely

Dealer service managers and technicians can plan routes more efficiently with machine location data, with the right parts and information to complete the repair in the shortest period of time

Can be used to get information to compliment JDLink data.

How it works

Connected machines produce and transmit Diagnostic Trouble Codes (DTCs) when a fault condition (e.g. sensor voltage too high) occurs for a specified period of time.

A DTC has various alert values based on the severity and potential hazard to a machine.

A DTC is received and analysed by your dealer, the potential cause is identified and, depending on cause and severity, corrective measures are put in place. These include contacting the customer, performing remote diagnostics and a potential service visit prepared with required components on board.